Our policies &
guidelines

At Health Layby, we are committed to protecting your privacy and ensuring a secure online learning experience. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

1. How We Use Your Information

We use your data for the following purposes:

• To Provide & Improve Our Services – Enabling course access, tracking progress, and personalizing learning experiences.
• To Process Transactions – Handling payments, subscriptions, and refunds securely.
• To Communicate with You – Sending important notifications, updates, and customer support responses.
• To Ensure Safety & Compliance – Monitoring for security risks, preventing fraud, and complying with legal regulations.
• To Conduct Research & Analytics – Understanding user behavior to improve our courses and offerings.

At Health Layby, we are committed to protecting your privacy and ensuring a secure online learning experience. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.

2. How We Use Your Information

We use your data for the following purposes:

• To Provide & Improve Our Services – Enabling course access, tracking progress, and personalizing learning experiences.
• To Process Transactions – Handling payments, subscriptions, and refunds securely.
• To Communicate with You – Sending important notifications, updates, and customer support responses.
• To Ensure Safety & Compliance – Monitoring for security risks, preventing fraud, and complying with legal regulations.
• To Conduct Research & Analytics – Understanding user behavior to improve our courses and offerings.

3. How We Protect Your Information

We use advanced security measures, including:

• Data Encryption – Your data is encrypted to prevent unauthorized access. Secure Payment Processing – Transactions are handled through trusted providers. Access Controls – Only authorized personnel can access personal data. Regular Security Audits – We continuously monitor and update our security systems.

Despite our best efforts, no online platform is 100% secure. We encourage users to create strong passwords and protect their account credentials.

4. Data Security

We implement strict physical, electronic, and procedural safeguards to protect your data from unauthorized access, disclosure, or misuse.

5. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. You are encouraged to review the policy periodically.

1. General

About this PDS

This product disclosure statement (PDS) has been created and issued by Layby Pty Ltd (ACN 156 646 963) (“Health Layby”, “we”, “us”, “our”) under the Corporations Act 2001 (Cth). It outlines information of the Products and Services we provide, including their benefits, potential risks, associated costs, and other important information to assist you in determining whether our Product and Services are suitable for you.

The information in this PDS is general in nature and does not consider your personal goals, financial situation, or needs. Before acting on the information provided in this PDS, you should carefully assess whether our Products and Services are right for your circumstances. It is recommended that you review this document thoroughly and seek guidance from a qualified advisor before deciding whether to purchase our Products or Services. For further details, please reach out to us or visit our website at www.healthlayby.com.au.

The purpose of this PDS is to give you clear, relevant information to help you decide whether to acquire the Products and Services we offer.

Requesting a copy of the PDS

If you would like a printed copy of this PDS (or any Supplementary PDS), please email us at support@healthlayby.com.au and we will provide one free of charge.

Meaning of words in this PDS

Unless specifically stated, terms used in this document are defined in the ‘Key Terms’ section below.

Licensing and Authorisation

Our Products are issued by Layby Pty Ltd (ACN 156 646 963) pursuant to our Australian Financial Services Licence (AFSL) (AFSL No. 560833).

Layby Pty Ltd is authorised under its AFSL to issue products for non-cash payment facilities.

2. How to contact us

Our details are as follows:

Issuer	Layby Pty Ltd
Australian Company Number	156 646 963
Australian Financial Services Licence number	560833
Address	Unit 2, 628-630 Newcastle Street, Leederville, Western Australia, 6007
Email	support@healthlayby.com.au
Website	www.healthlayby.com.au

3. General Product Description

Our Health Layby Wallet App (HLW App) is a mobile application designed for compatible mobile devices (such as Apple and Android). It is an online non-cash payment facility that allows you to transfer your own funds to your Health Layby Wallet (HLW) and then purchase goods and services with one of our HSPs who accepts payment using the HLW App. Users create a HLW User Account and link their Nominated Bank Account to the HLW to enable the transfer of funds to and from their HLW.

We are authorised under our licence to offer people products which are classified as ‘non-cash payment facilities’. This means that we provide people with a resource (such as a mobile app) which allows them to make payments in a way that does not involve the physical delivery of cash.

Product Features

Some key features of the HLW App are:

• Deposits - you can use the HLW App to deposit funds into your HLW
• Set up layby plans - using the HLW App, you can setup an arrangement to debit funds, on a regular basis, from your Nominated Bank Account and allocate those funds to a pre-purchased specific procedure or healthcare service
• Access the Buy Now features – using the HLW App, you can purchase goods and services from a HSP through the HLW App and pay for them directly using the HLW App
• Transact with HSPs – using the HLW App, you can purchase goods and services in person at a HSP and pay for them directly using the HLW App
• Payment of deposits – where a HSP requires you pay a deposit for a healthcare service, you can pay them directly, using your HLW App
• Withdrawal – you can withdraw money from your HLW App and transfer it back into your Nominated Bank Account

The HLW App is not:

• a deposit taking institution (like a bank)
• a fund covered by the government’s Financial Claims Scheme
• a credit facility
• a BNPL (buy now pay later) product
• a prepaid card, gift card or loyalty card

Acquiring our Product (How to use the HLW App)

• Downloading the HLW App

  The HLW App is available for download through our website or on the Google Play and Apple App stores. Once downloaded, you must use the HLW App to create a HLW User Account. To create an account, you must complete an application process and accept our Terms and Conditions. This constitutes an agreement between you (as the user) and us. You must read our Terms and Conditions before agreeing to acquire the Product.

• Creating a HLW User Account

  • To create a HLW User Account, you must:
  • be at least 18 years of age;
  • be an Australian resident;
  • have a bank account, in your name, and which allows you to use the PayTo payment facility; and
  • meet any other eligibility criteria we determine.

• Activating your HLW User Account

  To activate your HLW User Account, you must connect your bank account to your HLW. To do this, you must enter into a PayTo Agreement with us. Entering into a PayTo Agreement with us allows us to instantly transfer funds from your Nominated Bank Account into your HLW. To connect your Nominated Bank Account to your HLW you will need to follow the prompts on the HLW App.

• How we manage your money

  The funds in your HLW will be held by us for you. Funds deposited by you are held in a pooled account and are segregated from our money and the money of other HLW customers.

  By using our Products, unless explicitly otherwise agreed that you relinquish any right to any interest on funds deposited in the HLW. The money is held for you until you withdraw the money or until you provide us with instructions to allocate funds to a third party such as a HSP or it is refunded to you.

  We will not and cannot use the money deposited into the HLW for our own purposes.

• Important information about HLW Account Balances

  Sometimes there may be a discrepancy between the account balance displaying on your HLW App and the amount of client money we hold on your behalf. It is likely that this has occurred because of uncleared funds, software malfunction, or if we otherwise take action pursuant to the Terms and Conditions.

  You can ask us for information about the money we are holding on your behalf at any time, and we will provide you with a statement within 5 business days or such longer period as we may agree to in writing with you.

  Because we rely on financial institutions and third-party providers to process transactions, and to hold funds, there is a counterparty risk that you may lose some or all of your money if there is a deficiency in the account used by the relevant banking partner to support our Products.

4. Key Benefits

The HLW App provides you with a range of benefits. These include:

• HSP Offers: HLW customers will have access to rewards, discounts and promotions on purchases offered by participating HSPs through the HLW App. To take advantage of a HSP offer, you must use the HLW App to make the purchase and you must comply with any terms and conditions of the offer made by the HSP. Terms and conditions may vary between HSPs.
• Multiple options to purchase HSP goods and services: The HLW App is a convenient way for you to save on healthcare related goods and service by using our Buy Now feature or our Layby feature. The Layby feature allows you to quickly and easily set up a payment plan to pay off the price of the goods or services you wish to purchase. The Buy Now feature allows you to purchase goods or services directly from the HSP.
• Convenience and control: The HLW App allows you to pay for goods and services at the offices/rooms of the HSP. This gives you increased control over the timing of payments through our platform with fast and paperless transactions. Flexibility to deposit and withdraw funds when needed means deposits can be scheduled weekly, fortnightly, monthly or yearly and they can be paused or cancelled at any time.
• Easy to Budget: The Layby feature provides you with an easy way to budget for the healthcare goods or services you know you need. By setting up a Layby plan and making regular payments into your HLW, you can budget for those upcoming healthcare expenses.
• Multiple Layby Plans: You can purchase multiple goods and services on the HLW App by creating multiple Layby plans.
• Security: The HLW App is a secure location to set aside funds for your healthcare needs and help you manage your healthcare expenses over time.
• Keep track of balances: When healthcare expenses are payable, you know exactly that amount available for cover the expenses compared to health funds which may or may not require you to pay for any financial gap between the expense and the health care fund rebate. The HLW App helps you keep track of your progress when saving for your health care expenses
• Reduce financial stress: Knowing you have funds set aside for future expenses provides stability and reduces financial stress at the time healthcare expenses are required;
• It’s your money: The money in your HLW is always your money and can be returned to you at any time (compared with the way health insurance provides operate and the payment of premiums for extras cover).

5. Key Risks

There are some risks you should consider:

• The Product may not be appropriate for your needs;
• You may incur a fee from your financial institution to transfer funds from your Nominated Bank Account into your HLW App;
• Generally, once processed, payments cannot be reversed, This includes in circumstances where you have provided us with payment instructions that are inaccurate or fraudulent. In these circumstances, you might lose funds that cannot be recovered;
• You are relying upon the ability of financial institutions to fulfil their obligations to you. As a result, there is a counterparty risk associated with the Products and Services.
• Moneys transferred in the HLW are not protected under the Financial Claims Scheme or any government guarantee which means you may lose all or part of your funds in the event of insolvency.
• The HLW App might have periods of downtime during which the Product will not be available. We will provide you with advance notice of any scheduled downtime, but unscheduled downtime may be out of our control;
• We are unable to determine whether payment or withdrawal instructions are accurate, authorised or fraudulent and you may be liable for unauthorised transactions performed using the HLW app and for some resulting losses. You are responsible for ensuring the security of all your payment instructions.
• Data provided to us in connection with your HLW App could be accessed by unauthorised third parties. While we have implemented security systems and processes, the security of data stored and transmitted through the internet cannot be guaranteed. It is important that you protect any passwords and or software you use to access the Product.
• You will not be able to use the HLW App if the app has been downloaded on to a device that is not working or not connected to the internet. The funds transaction features in the Product rely on the ability to debit amounts from and credit amounts to accounts issued by Australian banks or other financial institutions.
• Where you consent to us collecting and passing your personal information to providers, you should carefully check the provider’s privacy policy so you know what the provider will do with your personal information.

6. Our Fees

When you transfer money to or from your HLW, and when you transfer money to a HSP, a fee will be applied. The fee will depend on the type of transaction. Our current fees are set out below.

All fees and charges are subject to change in accordance with our Terms and Conditions. All payments will be made in Australian dollars unless otherwise agreed. The times at which the fees and charges will or may be payable are set out in the table below and set out in the Terms & Conditions.

Type of fee	Amount (exclusive of GST)	Frequency
Bank transfer	1.75% of deposit + $0.60	Per transaction
Layby Deposit	1.75% of deposit + $0.60	Per transaction
Buy Now (Google Pay/ Apple Pay)	2.7% of deposit + $0.60 Per	Per transaction
Withdrawals	$0.60	Per transaction

Example

To give you an example of how we will charge you, we have outlined an example below.

Layby Plan

Let’s say you want to buy a Dental Crown from ABC Dentists for $1500.00. You purchase the Dental Crown through the HLW App and set up a layby plan. You decide to pay $300 every Wednesday for 5 weeks.

On the next Wednesday, HLW App will automatically transfer $300 from your Nominated Bank Account and deposit it into your HLW and allocate that money to your “Dental Crown Layby Plan”. You will also pay $300 x 1.75% + $0.60 = $5.85 in additional to the transfer as a fee. Therefore, we will withdraw $305.85 from your Nominated Bank Account.

7. Referrals

Third parties may have a contractual arrangement with us whereby they may be remunerated with a payment or other benefit for referring business to us.

8. Tax Implications

You should get your own independent tax advice in relation to the impact your use of our Products may have on your personal tax liability as we have not considered your individual circumstances or needs when issuing our Products.

9. Privacy

Your privacy is important to us. The information you provide to us and any other information provided by you in connection with our Products will primarily be used for providing you with our Products and Services and for complying with certain laws and regulations.

Our privacy policy is available on our website at www.healthlayby.com.au. It includes information such as how we collect, hold, use and disclose your personal information; your rights and choices regarding the right to correct, amend or delete your information; and how you can make a complaint regarding privacy concerns. We will update our privacy policy from time to time.

10. Complaints and Disputes

Internal dispute resolution

We have in place an internal dispute resolution process to resolve any complaints you may have.

If you have a complaint about our Products or Services, please contact us at support@healthlayby.com.au. You can also to raise a concern or complaint through the HLW App.

We will acknowledge your complaint and aim to resolve your complaint in accordance with our regulatory obligations.

External dispute resolution

If you are dissatisfied with the outcome of your complaint, you can contact the Australian Financial Complaints Authority (AFCA). AFCA is an independent and free dispute resolution body.

AFCA’s details are:

Website: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678 (free call)

Mail: Australia Financial Complaints Authority GPO Box 3 Melbourne, VIC 3001

11. Disclaimer

The Products and Services offered by Health Layby are intended for use by residents of Australia only. This document is provided on an as is basis and, to the fullest extent permitted by law, comes without any warranties, either express or implied. While we make every effort to ensure its accuracy, Health Layby does not guarantee that this document is free from errors or omissions. We accept no responsibility for any errors or omissions, or any loss or damage resulting from the use or reliance on the information. We make no assurances regarding the accuracy, completeness, reliability, or suitability of the information provided in this document, nor the outcomes of using this information.

12. Other related documents

Other documents which you should read are:

• Financial Services Guide (FSG): this document sets out the services which we will make available to you.
• Product Terms and Conditions: this document details the terms and conditions that all users may agree to before downloading the Health Layby Wallet and accessing our services.
• Target Market Determination (TMD): this document outlines the customers our product is likely suitable.

13. Updates

The information in this PDS is current as of the date of publication. If there are any updates or changes, we will issue a supplementary PDS (Supplementary PDS), which will be made available on our website at www.healthlayby.com.au.

14. Key Terms

AFSL means Australian Financial Services Licence.

Buy Now means the feature within the HLW App that allows you to immediately pay for a healthcare service from a HSP using saved funds in the HLW, the connected bank account or using Google Pay or Apple Pay.

HLW means the digital account we have created for you in the HLW App.

HLW App means the HLW App described in section 3.

HLW User Account means the account you create to access the services offered by us through the HLW App (including the deposit of funds and the payments to HSPs).

HSP or Health Service Provider means a clinic, hospital or practitioner who has partnered with us and that accepts HLW payments.

Layby Plan means the feature within the HLW App that allows you pay off the price of goods and services of a HSP over time.

Nominated Bank Account means a bank account you have nominated to transfer funds to or from your HLW, and which has been connected to your HLW using PayTo functionality;

Products means the products issued by us under our AFSL and includes the HLW App;

You or Your means an individual who has a HLW User Account

We, Us or Our means Layby Pty Ltd A.C.N. 156 646 963.

1. ISSUER

This financial services guide (FSG) is provided by Layby Pty Ltd (ACN 156 646 963) which holds Australian Financial Services Licence number 560833.

2. PURPOSE OF THIS FSG

This FSG contains information about:

• The services we provide;
• Remuneration, commission or other benefits paid to us and others in connection with the services we provide;
• Details of any associations which might reasonably be expected to be able to influence the services we provide; and
• Our complaints resolution arrangements and how you can access it.
• This FSG contains only general information about the services we offer.

3. How to contact us

Issuer	Layby Pty Ltd
Australian Company Number	156 646 963
Australian Financial Services Licence number	560833
Address	Unit 2, 628-630 Newcastle Street, Leederville, Western Australia, 6007
Email	support@healthlayby.com.au
Website	www.healthlayby.com.au

4. Financial Services we are authorised to provide

We are authorised under our AFSL to:

• Provide general financial product advice for non-cash payment products;
• Issue, apply for, acquire, vary or dispose of non-cash payment products;
• Acquire, vary or dispose of non-cash payment products on behalf of another.
• It is important to understand the distinction between ‘general advice’ and ‘personal advice’. We are only authorised to provide general advice. This means we have not taken into account your individual objectives, financial circumstances, or specific needs.
• If you have any questions about the information in this FSG or about our products and services, please contact us.
• You should consider the appropriateness of our products and services in regards to your objectives, financial situation and needs before you act on any advice we provide.

5. Receiving your instructions

We will primarily accept your instructions through the HLW App. However, you can also instruct us in person, by phone, by email or by post.

6. Other documents you may receive

Product Disclosure Statement

• We will provide you with a PDS if we issue you with our financial products. The PDS contains information to help you make an informed decision about whether you wish to acquire one of our financial products. This document includes information about product benefits, product risks and our fees.
• You can also obtain a copy of the PDS through our website.

Terms and Conditions

• Before you can use our HLW App, you must agree to our terms and conditions of use. We will provide you with a copy of this document through the HLW App. You can also obtain a copy of our terms and conditions of use through our website.

7. Remuneration, commission and other benefits

Health Layby

• We earn money from any fees you pay us for using our Product. The fees we charge are set out in the PDS.

Staff

• Our staff receives a salary plus superannuation where applicable. They may also be eligible for monetary and non-monetary awards or additional incentive payments including bonuses and shares.
• The way we pay our staff and the amount we pay them varies depending on each individual staff member’s business area and position at Layby.

Third Parties

• We may enter into contractual arrangements with third parties which may include the payment of a commission for the referral of business to us.

Arrangements that may influence our advice to you

• We are authorised to issue financial products which are facilities for making non-cash payments, and we do this on our own behalf. Therefore, the general advice that we provide to you will likely relate to our own non-cash payment facility products.

8. Associations

• We are not part of a group of companies.
• We do not maintain any associations or relationships that might reasonably be expected to be capable of influencing us in providing the Product.
• We allow Health Services Providers to make available on our HLW App, goods and services they wish to sell. Before a HSP can sell their goods and services on our HLW App, they must agree to our service provider terms and conditions.

9. Complaints and Disputes

Internal dispute resolution

• We have in place an internal dispute resolution process to resolve any complaints you may have.
• If you have a complaint about our Products or Services, please contact us at support@healthlayby.com.au. You can also raise a concern or complaint through the HLW App.
• We will acknowledge your complaint and aim to resolve your complaint in accordance with our regulatory obligations.

External dispute resolution

• If you are dissatisfied with the response to your complaint, you can contact the Australian Financial Complaints Authority (AFCA). AFCA is an independent and free dispute resolution body.

AFCA’s details are:
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne, VIC 3001

10. Compensation Arrangement

• Our compensation arrangements comply with the legal requirements set out in Section 912B of the Corporations Act. As required, we maintain professional indemnity insurance coverage in relation to the financial products and services we provide. This insurance provides cover for claims made against us and our representatives including claims against representatives who no longer work with us.

11. Privacy

• Your privacy is important to us. The information you provide to us and any other information provided by you in connection with the HLW App will primarily be used for providing you with the services and for complying with certain laws and regulations.
• Our privacy policy is available on our website at www.healthlayby.com.au. It includes information such as:
• how we collect, hold, use and disclose your personal information;
• your rights and choices regarding the right to correct, amend or delete your information; and
• how you can make a complaint regarding privacy concerns.
• We will update our privacy policy from time to time.