Our policies &
guidelines

TERMS AND CONDITIONS

Date of Issue: 25 June 2025

Layby Pty Ltd

ACN 156 646 963

healthlayby.com.au

1. About the app

This document sets out the terms and conditions of use of the Health Layby Wallet App (the

HLW App).

The HLW App is a mobile application designed for compatible mobile devices (such as Apple

and Android). The HLW App is an online non-cash payment facility that allows you to transfer

your own funds to your Health Layby Wallet (HLW) and then purchase products and services

with one of our HSPs who accepts payment using the HLW App. Users create a HLW User

Account and link their Nominated Bank Account to the HLW to enable the transfer of funds to

and from their HLW.

These Terms and Conditions have been developed to set out the terms and conditions for

users of the HLW App and for the protection and integrity of the HLW App.

2. Accepting these Terms and Conditions

Please read these Terms and Conditions carefully. By downloading the HLW App and

creating a HLW User Account, you agree to be bound by these Terms and Conditions.

Before creating an HLW User Account, you must confirm that you have read, understanding

and agree to be bound by these Terms and Conditions. By clicking “I agree” on the account

creation page, you are signifying to us that you have read, understood and agree to be

bound by the Terms of Use. If you do not agree to be bound by the Terms and Conditions,

you must cease using the HLW App immediately.

Accepting these Terms and Conditions, you are acknowledging and agreeing to the

disclosures and other information contained in the Product Disclosure Statement. Those

disclosures and information form part of the agreement between you and Health Layby

except to the extent that these Terms and Conditions provide otherwise or qualify the

disclosures and information.

3. User Accounts

3.1 Creating an Account

Before using the HLW App, you must create an HLW User Account. To create an Account,

you must (a) download the HLW App onto your mobile device; (b) complete our registration

form; and (c) agree to these Terms and Conditions.

To complete our registration form, you must:

• be at least 18 years of age

• be an Australia resident

• hold an Australian bank account, in your name, which allows you to accept PayTo

agreement

• comply with our Know Your Customer (KYC) requirements

• meet any other eligibility criteria we require

We will ask you to provide us with your personal details together with supporting evidence

such as identification documents. This includes providing us with a copy of your driver’s

licence or your passport.

You warrant that any information you give to us and any HSP in the course of completing the

HLW User Account process will always be accurate, correct and up to date.

We will also ask you to provide us with details of the bank account you wish to use to transfer

funds into your HLW. This process is set out in section 5.

Family Members

You can add up to five (5) family members to your Account. Family members will be required

download the HLW App to scan a HSP’s QR code and make purchases.

3.2 Account Security and Account Credentials

Once you have successfully created an HLW User Account, we will provide you with a set of

unique credentials to access your HLW User Account. Your unique credentials may include a

username and password and may include multi-factor identification. You must keep your

credentials confidential and secure at all times, and you must not disclose your unique

credentials to or share them with another person.

We may also ask you to provide us with your mobile number as part of your multi-factor

authentication set-up process.

3.3 Data security

Data about individuals and organisations (including HSPs) provided to you through the HLW

App is confidential and you must keep that information confidential at all times. You must

also ensure that unauthorised persons do not have access to that data. If your device is

unattended, you must log out from the HLW App or lock your device.

3.4 App Access Availability

We will use reasonable efforts to maintain the availability of the HLW App at all times

however we cannot and do not guarantee that the HLW App will be available at all times. You

agree and acknowledge that using the HLW App is done at your own risk and discretion, and

you accept and acknowledge that I.T. infrastructure and software is prone to unforeseen

issues which may cause data on the HLW App to be unavailable or that data may be lost.

You further agree we will not be liable or accountable to you, for any reason, for any loss as

a result of the unavailability of the HLW App and that your only recourse is to cease using

the HLW App.

4. Your obligations as a User

As a User of the HLW App, you agree to comply with the following:

(a) you will only use the HLW App for the purposes permitted by the Terms and

Conditions;

(b) you will not share your unique credentials (including your username or password) with

another person;

(c) You must not access the HLW App if:

3(d) (e) (f) (g) (h) (h) (i) (j) (k) (l) (i) credentials have not been issued to you;

(ii) your access has been revoked or suspended;

(iii) you are not of legal age; or

(iv) you are not a resident of Australia;

you are solely responsible for protecting the confidentiality of your unique credentials;

you are responsible for ensuring that you have a secure internet connection to access

the HLW App and that your device is capable of accessing the HLW App and using the

Services;

you must not expressly or impliedly impersonate another User or use the credentials of

another User to access the HLW App;

you must ensure that any information you publish, upload, transmit, post or distribute

on the HLW App (Your Content) will always be accurate, correct, true and up to date;

you must regularly update your personal details whenever possible to ensure

information remains accurate, complete and up to date;

you must not knowingly or willingly publish information on the HLW App, which is

inaccurate, untrue or out of date;

you must not access the HLW App for any illegal, unauthorised or unlawful purpose;

you must make available to us or supply to us any information or documentation, if

requested by us, where there is an investigation related to you as a User, a transaction

you may be involved with or if we are required to produce a document to a government

agency which only you have access to;

you must not misuse the HLW App, including but not limited to making payments for

non-health care expenses, and/or attempts to violate security or integrity of the HLW

App; and

if your mobile device is lost or stolen, contact us immediately so nobody else can use

the HLW App.

5. Using the HLW App

5.1 Connecting your Nominated Bank Account

Once you have successfully setup your Account, you must connect your bank account to

your HLW; this is referred to as your Nominated Bank Account. To connect your Nominated

Bank Account to your HLW, you must enter into a PayTo Agreement with us.

When you create your HLW User Account, the HLW App will prompt you to enter the BSB.

Account Number and Account Name of the bank account you wish to use to transfer funds

into your HLW.

Once entered, we will send you a PayTo Agreement. You will then need to accept this

agreement on your mobile banking app.

By entering into a PayTo Agreement, you can instantly transfer funds from your Nominated

Bank Account into your HLW. Information about PayTo and how it works, please visit

www.payto.com.au.

4You can change your Nominated Bank Account at any time. For more information about

changing your Nominated Bank Account, please refer to our website.

5.2 Transferring funds to and from your HLW

You can transfer funds from the Nominated Bank Account to your HLW at any time by

following the prompts on the HLW App.

Transferring funds from your Nominated Bank Account to your HLW using PayTo is usually

completed within a few seconds.

You can also transfer funds from your HLW to your Nominated Bank Account as any time

using your HLW App. Transferring funds back to your Nominated Bank Account may take up

to 48 hours to appear in your bank account.

5.3 The HSP Marketplace

Our HSP Partners

Before a HSP can sell their goods and services on the HLW App, they must enter into an

agreement with us and agree to our terms and conditions.

Once they have become a HSP Partner, a HSP can list their goods and services for

purchase through the HSP Marketplace on the HLW App.

As a User, you have the opportunity to access all the goods and services available for

purchase from our HSPs.

HSP Marketplace

HSP goods and services can only be accessed through our HSP Marketplace.

You agree and acknowledge that, while the HSP Marketplace is hosted and made available

to users on the HLW App, each HSP is responsible for:

• the terms and conditions for the purchase of the goods and service,

• product and service warranties

• product and service returns

• purchaser order cancellations,

• purchase order refunds

You further agree and acknowledge that we are not the seller, supplier, a HSP representative

or reseller of any HSP Goods or Services listed on the HSP Marketplace and we do not in

any way guarantee the merchantable quality of any HSP Goods and Services. To the fullest

extent permitted by law, we will not be liable for any losses or claims arising out of or in

connection with any HSP acts or omission, or in connection with any HSP Goods and

Services, except to the extent those losses or claims are caused by our negligence, our

breach of these Terms and Conditions or as otherwise required by law.

The HLW App allows HSPs to provide users with one or more of the purchase options:

(a) Layby

(b) Buy Now

(c) Deposit for a procedure

You cannot use the HLW App to pay for goods and services from healthcare providers who

are not Health Layby Partners.

5.4 Lay-By Feature

When you make a purchase through the HSP Marketplace, the HSP may allow you to pay

for that purchase using a Lay-By plan. When you choose this option, you will enter into an

agreement with the HSP whereby you agree to pay for the goods in at least two instalments,

and you agree that you will not receive the goods until the full price has been paid.

The Layby Plan has the following features:

• you can pay each instalment in equal or unequal amounts

• you can cancel the Layby Plan at any time

• you must make an arrangement, in writing, with your chosen HSP to purchase the

product or service

• once a payment has been made to the HSP for the product or service, it cannot be

reversed through the HLW App

You can set up multiple Lay-By plans within the HLW App.

Creating a Layby plan

When you select an item for purchase in the HSP Marketplace and you select “Layby” as

your payment method, you must agree to the terms and conditions of the HSP’s Lay-by

agreement.

You must then specify:

• the frequency of the deposits you wish to make (such as weekly, fortnightly, monthly

or yearly)

• the amount of each deposit

• how you want the goods delivered

Transferring funds to your HSP

Setting up your Layby plan facilitates the transfer of funds into your HLW. You must also

transfer funds from the HLW to your HSP.

Cancelling or Pausing your Layby agreement

Your Lay-By agreement will set out the process and terms for cancelling your Lay-By

agreement.

You may also pause your Layby payment at any time through the HLW App. There are no

fees or charges payable by us when cancelling or pausing your Layby agreement.

Upon cancellation, all money you have paid into that Layby Plan is transferred back to your

HLW balance (less any termination charge.

5.5 Buy Now feature

The HLW App Buy Now feature allow a User to purchase goods and services through the

HSP Marketplace and pay for those goods and services in full immediately. It also allows a

User to pay for services in person at the offices or rooms of the HSP.

In App purchases

When you select an item for purchase in the HSP Marketplace and you select “Buy Now” as

your payment method. Payment is made by either (a) debiting your Nominated Bank

Account, (b) using the available balance within your HLW; (c) using Apple Pay or Google

Pay; or (d)

In Office/Room purchases

When you are in the office or rooms of a HSP, you can choose to pay the HSP services

through the HLW App or by scanning the HSP’s QR code. The Buy Now feature allows you

to initiate an immediate payment for a healthcare service or product offered by a

participating HSP.

5.6 Insufficient funds

It is your responsibility to maintain a sufficient bank account balance when scheduling Layby

plan deposits or one-time top-ups. If a deposit attempt fails due to insufficient funds, HLW

will:

• On the first failed attempt: notify you of the unsuccessful deposit.

• On a second attempt: re-try the deposit (typically within 24–48 hours).

• Stopping Further Attempts: If the second attempt fails, HLW stops additional deposit

attempts for that transaction. Your existing HLW balance remains intact, and any

future scheduled deposits for subsequent periods are paused until you manually re-

initiate or update your payment method.

HLW is not liable for any bank fees or service interruptions arising from repeated deposit

failures.

5.7 Transaction payment limits

The maximum amount you can deposit into your HLW App to make a purchase in one day is

$10,000.00. The maximum amount you can pay through the HLW App to make a purchase

in one day is $10,000.00.

5.8 Transaction issues

Transaction losses

You are responsible for any losses that occur using the HLW App including all transactions

made by you or anyone else using the HLW App.

Unauthorised or Erroneous Transactions

If you have made a mistake or you identify an unauthorised transaction, you should contact

your bank as soon as possible.

If you suspect an unauthorised transaction or a technical error, notify us immediately

at help@healthlayby.com.au. We will investigate and may adjust your account if we find

evidence of an HLW error.

Service or Product Refunds

All refunds related to a healthcare service or product must be handled between you and the

HSP. HLW does not facilitate or process refunds within the HLW platform or otherwise

engage in any dispute relating to a refund with an HSP.

Accidental Release of Funds

If you accidentally confirm a release of Layby funds to an HSP, HLW cannot reverse it. You

must contact the HSP for any resolution or refund.

5.9 Account Balances

Any money you deposit is reflected as a balance in your HLW. You are not entitled to and will

not be paid any interest which may accumulate on the balance of any funds deposited or

held in your HLW account. HLW will retain any interest which may accumulate on any funds

held in a HLW.

Sometimes there may be a discrepancy between the account balance displaying on your

HLW App and the amount of client money we hold on your behalf. It is likely that has

occurred because of uncleared funds, software malfunction, or if we otherwise take action

pursuant to the Terms and Conditions.

You can ask us for information about the money we are holding on your behalf at any time,

and we will provide you with a statement within 5 business days or such longer period as we

may agree to in writing with you.

Because we rely on financial institutions and third-party providers to process transactions,

and to hold funds, there is a counterparty risk that you may lose some or all of your money if

there is a deficiency in the account used by the relevant banking partner to support our

Products.

5.10 Statements

We will send you a push notification whenever we have made a payment to a HSP on your

instructions provided you have turned on push notifications on your mobile device. You can

also check your recent transaction history in your HLW App. This includes deposits made to

or from your Nominated Bank Account to your HLW, payments made to HSPs (either through

the Lay-by feature or the Buy Now feature) and any refunds.

5.11 Suspending your Account

We reserve the right at any time to limit, suspend access to the HLW App or any of its features,

or to refuse to process a transaction, without first telling you, including if:

(a) (b) (c) you do not comply with these terms and conditions;

you pass information about your unique credentials to another person to us

we believe the HLW App has been or may be used illegally or in a way that may cause

losses to you or us;

(d) (e) (f) (g) we consider it necessary to manage our regulatory obligations;

you gave us false or inaccurate information when you created your HLW User Account

we consider there to be appropriate security reasons

We need to perform maintenance works.

5.12 Closing your Account

You can close your HLW User Account at any time by emailing us at

support@healthlayby.com.au or using the “Close Account” page on the HLW App.

Before you can close your HLW User Account you must ensure that:

(a) all Lay-by plans have been completed (paid in full) or cancelled

(b) all balances in your HLW have transferred to your Nominated Bank Account

(c) there are no pending transactions

We may delay the closure of your HLW User Account if there is an ongoing dispute or

investigation underway with respect to a transaction (including a fraudulent transaction) or if

we believe there has been a breach of these terms and conditions.

We may also close your account if there has been no activity in your HLW App for a

continuous period of at least 12 months. If we initiate the process to close your HLW User

Account, we will provide you with notice of our intention to close your HLW User Account.

We reserve the right to initiate a funds transfer from your HLW to your Nominate Bank

Account.

Once your HLW User Account has been closed, we will confirm this to you in writing.

6. Fees and Charges

You agree to pay our fees as set out in these Terms and Conditions. Whenever any of these

fees are incurred or become payable, you authorise us to deduct it from your Nominated

Bank Account at the time your transfer funds to or from your HLW or from the available

balance in your HLW.

All transaction fees are charged at the time of transaction and are included in the total

purchase price. All fees and charges are expressed in Australian dollars and are inclusive of

any applicable GST.

Applicable fees are as follows:

Type of fee Amount (exclusive of GST) Frequency

Bank transfer 1.75% of deposit + $0.60 Per transaction

Layby Deposit 1.75% of deposit + $0.60 Per transaction

Buy Now

(Google Pay/ Apple Pay)

2.7% of deposit + $0.60 Per transaction

Withdrawals $0.60 Per transaction

Example No 1

To give you an example of how we will charge you, we have outlined an example below.

Layby Plan

Let’s say you want to buy a Dental Crown from ABC Dentists for $1500.00. You purchase the

Dental Crown through the HLW App and set up a layby plan. You decide to pay $300 every

Wednesday for 5 weeks.

On the next Wednesday, HLW App will automatically transfer $300 from your Nominated

Bank Account and deposit it into your HLW and allocate that money to your “Dental Crown"

Layby Plan”. You will also pay $300 x 1.75% + $0.60 = $5.85 in additional to the transfer as

a fee. Therefore, we will withdraw $305.85 from your Nominated Bank Account.

7. Licence to use

The HLW App is owned and operated by Layby Pty Ltd. Access to and use of the HLW App

together with any of its associated products and services are provided by Layby Pty Ltd. The

HLW App and all of related products of Health Layby are subject to copyright.

Subject to your continued compliance with these Terms and Conditions and while you

remain a registered user, HLW grants you a personal, non-exclusive, non-transferable,

limited, royalty-free, conditional and revocable licence to download, access, and use the

HLW App on a compatible device that you own or control, solely for your personal and lawful

use.

Health Layby does not grant you any other rights whatsoever in relation to the HLW App or

the Services. All other rights are expressly reserved by Health Layby.

8. Confidentiality

You agree that the operations of the HLW App will remain confidential and that all material

whether written or oral, tangible or intangible, shall be treated as confidential and will not,

without prior our written consent, be disclose to any third party. We reserve the right to take

further action if this condition is breached.

9. Privacy

Your privacy is important to us. The information you provide to us and any other information

provided by you in connection with our Products will primarily be used for providing you with

our Products and Services and for complying with certain laws and regulations.

Our privacy policy is available on our website at www.healthlayby.com.au. It includes

information such as how we collect, hold, use and disclose your personal information; your

rights and choices regarding the right to correct, amend or delete your information; and how

you can make a complaint regarding privacy concerns. We will update our privacy policy

from time to time.

10. Liability

10.1 Limit of Liability

To the maximum extent permitted by law, we shall not be liable to you for any loss, damage,

cost or expense (whether direct, indirect, special or consequential) arising out of or in

connection with the use of the HLW App, including but not limited to any loss resulting from:

(a) instructions provided by you that are incomplete, inaccurate or unclear;

(b) your failure to provide correct or timely information;

(c) any event or circumstance beyond our reasonable control;

(d) system failures, service interruptions or disputes;

10(e) any device used by a HSP which refuses to accept, or being unable to process, the a

payment through the HLW App;

(f) (g) (h) the manner in which any refusal to accept the HLW App is communicated to you;

any indirect, incidental, special or consequential loss or damage;

any dispute between you and a third-party (including a HSP, or a bank) in relation to

goods or services acquired using the HLW App;

(i) any action taken by us as required or permitted by applicable law, regulation,

government authority, or court order; or

(j) any exclusion or limitation of liability expressly set out elsewhere in these Terms and

Conditions.

This limitation does not apply to the extent that the loss is directly caused by the fraud,

negligence, or wilful misconduct of HLW, its related entities, or any of their respective

officers, employees, agents, or contractors.

You acknowledge that the HLW App are only intended for use by Users to use the digital wallet

and to facilitate payment from the User to HSPs. Your further acknowledge that the HLW App

does not offer any service other than that set out in these Terms and Conditions and we hold

no liability to you as a result of any conduct of by any party (including HSPs).

10.2 Use of the HLW App

Use of the HLW App is at your own risk. Everything on the HLW App and the Services is

provided to you "as is" and "as available" without warranty or condition of any kind. We do not

make any express or implied representation or warranty about the HLW App. This includes

(but is not restricted to) loss or damage you might suffer as a result of any of the following:

(a) failure of performance, error, omission, interruption, deletion, defect, failure to correct

defects, delay in operation or transmission, computer virus or other harmful component,

loss of data, communication line failure, unlawful third-party conduct, or theft,

destruction, alteration or unauthorised access to records;

(b) the accuracy, suitability or currency of any information on the HLW App, or any of

services of related products;

(c) costs incurred as a result of you using the HLW App, or any of the products or services

contained within the HLW App; and

(d) the services or operation of links which are provided for your convenience.

 Term and Termination

11.1 Term

You are granted a licence to the HLW App while you are a User and comply with Terms of

Use.

11.2 Termination or Suspension

We may, at any time and without notice, terminate or suspend your use of the HLW App if:

(a) you breach any of the Terms of Use or intend to breach any Terms of Use;

(b) we are required to do so by law;

(c) the provision of the Services to you by us is in our opinion no longer commercially

viable.

11.3 Effect of Termination or Suspension

Subject to local applicable laws, we reserves the right to discontinue or cancel you as a User

at any time and may suspend or deny, in its sole discretion, your access to all or any part of

the HLW App without notice if you breach any provision of the Terms or any applicable law or

if your conduct impacts our name or reputation or violates the rights of those of another party.

When our agreement with you comes to an end, all of the legal rights, obligations and liabilities

that you and we have benefited from, been subject to (or which have accrued over time while

the Terms and Conditions have been in force) or which are expressed to continue indefinitely,

shall be unaffected by this cessation, and the provisions of this clause shall continue to apply

to such rights, obligations and liabilities indefinitely.

12. Communications

You agree that, we make communicate with your or provide you with notice via email, to the

most recent email address you have provided to us, and/or within the HLW App. It is your

responsibility to ensure that your contact details within your profile in the HLW App, including

your email address, remain current and accurate. We are not liable for any failure by you to

receive a notice or communication where such failure results from your failure to update your

email address.

We also encourage you to turn on push notifications so that you can receive notification from

us. This includes notifications such as; transaction confirmations, transaction failures,

security alerts, updated terms and conditions. We may also communicate with you using

any other method allowed or required by a law.

13. Change to these terms and conditions

(a) (b) (c) We may vary the information contained in these Terms and Conditions at any time,

provided such changes apply only to future transactions or to the future use and

operation of the HLW App. Where a change involves the introduction or increase of

fees, the imposition or alteration of a daily or periodic limit, or an increase in your

potential liability, we will provide you with at least 30 days' prior notice. For all other

changes, notice may be given on or before the date the change takes effect.

Notice of any material changes will be provided electronically via the HLW App. We

may require you to expressly acknowledge or accept the updated terms before

continuing to use the HLW App.

Your continued use of the HLW App following the implementation of any such changes

will constitute your acceptance of those changes. If you do not agree to the changes,

you should stop using the HLW App immediately and close your HLW User Account.

14. GENERAL PROVISIONS

14.1 Governing Law

The Terms of Use and the use of the Platform are governed by the law of Western Australia,

and you submit to the non-exclusive jurisdiction of the courts of that state. In the event of a

dispute arising out of or in relation to the HLW App, you agree to submit to the non-exclusive

jurisdiction of the courts of Western Australia.

14.2 Assignment

(a) We may assign, transfer, novate, or otherwise deal with any of our rights or obligations

under these Terms and Conditions, or under any related document or agreement

entered into or provided in connection with these Terms and Conditions. This may

include, for example, the novation of our contract with you to a third party of our

(b) choosing.

In the event of such an assignment, transfer or novation, we will notify you of the

effective date of the change as soon as reasonably practicable after it occurs, and in

any case within 30 days. Your continued use of the HLW App following receipt of such

notice will constitute your deemed acceptance and agreement to the assignment,

transfer or novation.

14.3 Severance

If any part of these Terms of User is found to be void or unenforceable by a court, that part

shall be severed, and the rest of the Terms of Use shall remain in force.

15. DEFINITIONS

In these Terms and Conditions, the following words have the corresponding meaning

Buy Now means the feature within the HLW App that allows you to immediately pay for a

healthcare service a HSP using your HLW App.

HLW means the digital account we have created for you in the HLW App.

HLW App means the HLW App as describe in section 1.

HLW User Account or Account means the account you create to access the services

offered by us through the HLW App (including the deposit of funds and the payments to

HSPs).

HSP or Health Service Provider means a clinic, hospital or practitioner who has partnered

with us and that accepts HLW payments.

Layby plan means the feature within the HLW App that allows you pay off the price of goods

and services of an HSP over time.

Nominated Bank Account means a bank account you have nominated to transfer funds to

or from your HLW, and which has been connected to your HLW using PayTo functionality;

Products means the products issued by us under our AFSL and includes the HLW App;

User means a person who has successfully created a HLW User Account;

You or Your means an individual who has a HLW User Account.

We, Us or Our means Layby Pty Ltd A.C.N. 156 646 963.

1. ISSUER

This financial services guide (FSG) is provided by Layby Pty Ltd (ACN 156 646 963) which holds Australian Financial Services Licence number 560833.

1. PURPOSE OF THIS FSG

This FSG contains information about:

• The services we provide;
• Remuneration, commission or other benefitspaid to us and othersin connection with the services we provide;
• Details of any associations which might reasonably be expected to be able to influence the services we provide; and
• Our complaints resolution arrangements and how you can access it.

This FSG contains only general information about the serviceswe offer.

1. How to contactus

Our detailsare as follows:

1. Financial Services we are authorised to provide

We are authorised under our AFSL to:

• Provide general financial productadvice for non-cashpayment products;
• Issue, apply for, acquire,vary or disposeof non-cash paymentproducts;
• Acquire, vary or disposeof non-cash paymentproducts on behalfof another.

It is important to understand the distinction between‘general advice’ and ‘personal advice’. We are only authorised to provide general advice. This means we have not taken into account your individual objectives, financial circumstances, or specific needs.

If you have any questions aboutthe information in this FSG or about our products and services, please contact us.

You shouldconsider the appropriateness of our productsand services in regards to your objectives, financial situation and needs before you act on any advice we provide.

1. Receiving your instructions

We will primarily acceptyour instructions throughthe HLW App. However, you can also instruct us in person, by phone, by email or by post.

1. Other documents you may receive

Product Disclosure Statement

We will provide you with a PDS if we issue you with our financial products. The PDS contains information to help you make an informed decision about whether you wish to acquire one of our financial products. This documentincludes information aboutproduct benefits, product risks and our fees.

You can also obtaina copy of the PDS through our website.

Terms and Conditions

Before you can use our HLW App, you must agree to our termsand conditions of use. We willprovide you with a copy of this document throughthe HLW App. You can also obtain a copy of our terms and conditions of use through our website.

1. Remuneration, commission and other benefits

Health Layby

We earn money from any fees you pay us for using our Product.The fees we charge are set out in the PDS.

Staff

Our staff receivesa salary plus superannuation whereapplicable. They may also be eligible for monetary and non-monetary awards or additional incentive payments including bonuses and shares.

The way we pay our staff and the amount we pay them varies depending on each individual staff member’s business area and position at Layby.

Third Parties

We may enter into contractual arrangements with third partieswhich may includethe payment of a commission for the referral of business to us.

Arrangements that may influence our advice to you

We are authorised to issue financial products which are facilities for making non-cash payments, and we do this on our own behalf.Therefore, the generaladvice that we provide to you will likely relate to our own non-cash payment facility products.

1. Associations

We are not part of a group of companies.

We do not maintainany associations or relationships that might reasonably be expected to be capable of influencing us in providing the Product.

We allowHealth Services Providers to make available on our HLW App, goodsand services they wish to sell. Before a HSP can sell their goods and services on our HLW App, they must agree to our service provider terms and conditions.

1. Complaints and Disputes

Internal dispute resolution

We have in place an internal disputeresolution process to resolve any complaints you may have.

If you have a complaint about our Products or Services, please contact us at support@healthlayby.com.au. You can also to raisea concern or complaint throughthe HLW App.

We will acknowledge your complaint and aim to resolve your complaint in accordance with our regulatory obligations.

External dispute resolution

If you are dissatisfied with the response to your complaint, you can contact the Australian Financial Complaints Authority (AFCA). AFCA is an independent and free disputeresolution body.

AFCA’s detailsare:

Website: www.afca.org.au Email: info@afca.org.au Phone: 1800 931 678 (freecall)

Mail: Australian FinancialComplaints Authority GPO Box 3 Melbourne, VIC 3001

1. Compensation  Arrangement

Our compensation arrangements comply with the legal requirements set out in Section 912B of the Corporations Act. As required, we maintain professional indemnity insurance coverage in relation to the financial products and services we provide. This insurance provides cover for claims made against us and our representatives including claims against representatives who no longer work with us.

1. Privacy

Your privacy is important to us. The information you provide to us and any other information provided by you in connection with the HLW App will primarily be used for providing you with the services and for complying with certain laws and regulations.

Our privacypolicy is available on our websiteat www.healthlayby.com.au. It includes information such as:

• how we collect, hold,use and discloseyour personal information;
• your rights and choicesregarding the rightto correct, amendor delete your information; and
• how you can make a complaint regarding privacy concerns.

We will update our privacy policyfrom time to time.

1. General

About this PDS

This product disclosure statement (PDS) has been created and issued by Layby Pty Ltd (ACN 156 646 963) (“Health Layby”, “we”,“us”, “our”) under the Corporations Act 2001 (Cth). It outlines information of the Products and Services we provide, including their benefits, potential risks, associated costs, and other important information to assist you in determining whether our Product and Services are suitable for you.

The information in this PDS is general in nature and does not consider your personal goals, financial situation, or needs. Before acting on the information provided in this PDS, you should carefully assesswhether our Productsand Services are right for yourcircumstances. It is recommended that you review this document thoroughly and seek guidance from a qualified advisor before deciding whether to purchase our Products or Services. For further details, please reach out to us or visit our website at www.healthlayby.com.au.

The purpose of this PDS is to give you clear, relevantinformation to help you decide whether to acquire the Products and Services we offer.

Requesting a copy of the PDS

If you would like a printed copy of this PDS (or any Supplementary PDS), please email us at support@healthlayby.com.au, and we will provide one free of charge.

Meaning of words in this PDS

Unless specifically stated, terms used in this document are defined in the ‘Key Terms’

section below.

Licensing and Authorisation

Our Products are issued by Layby Pty Ltd (ACN 156 646 963) pursuantto our Australian Financial Services Licence (AFSL) (AFSL No. 560833).

Layby Pty Ltd is authorised under its AFSL to issueproducts for non-cashpayment facilities.

1. How to contact us

Our detailsare as follows:

1. General Product Description

Our Health Layby Wallet App (HLW App) is a mobile application designed for compatible mobile devices (such as Apple and Android). It is an online non-cash payment facility that allows you to transfer your own funds to yourHealth Layby Wallet (HLW) and then purchase goods and services with one of our HSPs who accepts payment using the HLW App. Users create a HLW User Account and link their Nominated Bank Account to the HLW to enable the transfer of funds to and from their HLW.

We are authorised under our licence to offer people products which are classified as ‘non- cash payment facilities’. This means that we provide people with a resource (such as a mobile app) whichallows them to make payments in a way that does not involve the physical delivery of cash.

Product Features

Some key features of the HLW App are:

• Deposits - you can use the HLW App to deposit funds into your HLW
• Set up layby plans - using the HLW App, you can setup an arrangement to debit funds, on a regular basis,from your NominatedBank Account and allocate those funds to a pre-purchased specific procedure or healthcare service
• Access the Buy Now features – using the HLW App, you can purchase goods and services from a HSP through the HLW App and pay for them directly using the HLW App
• Transact with HSPs – using the HLW App,you can purchasegoods and services in person at a HSP and pay for them directly using the HLW App
• Payment of deposits –where a HSP requires you pay a deposit for a healthcare service, you can pay them directly, using your HLW App
• Withdrawal – you can withdrawmoney from your HLWApp and transferit back into your Nominated Bank Account

The HLW App is not:

• a deposit taking institution (like a bank)
• a fund covered by the government’s Financial Claims Scheme
• a credit facility
• a BNPL (buy now pay later) product
• a prepaid card, gift card or loyalty card Acquiring our Product(How to use the HLW App)

1. Downloading the HLW App

The HLW App is available for download through our website or on the Google Play and Apple App stores. Once downloaded, you must use the HLW App to create a HLW User Account.To create an account, you must completean application process and accept our Terms and Conditions. This constitutes an agreement between you (as the user) and us. You must read our Terms and Conditions before agreeing to acquire the Product.

1. Creating a HLW User Account

To create a HLW User Account,you must:

1. be at least 18 years of age;
2. be an Australian resident;
3. have a bank account,in your name,and which allows you to use thePayTo payment facility; and
4. meet any other eligibility criteria we determine.

1. Activating your HLW User Account

To activate your HLW User Account, you must connect your bank account to your HLW. To do this, you must enter into a PayTo Agreement with us. Entering into a PayTo Agreement with us allowsus to instantly transferfunds from your Nominated Bank Account into your HLW. To connect your Nominated Bank Account to your HLW you will need to follow the prompts on the HLW App.

1. How we manage your money

The funds in your HLW willbe held by us for you. Funds deposited by you are held in a pooled account and are segregated from our money and the money of other HLW customers.

By using our Products, unless explicitly otherwise agreed that you relinquish any right to any interest on funds deposited in the HLW. The money is held for you until you withdraw the money or until you provide us with instructions to allocate funds to a third party such as a HSP or it is refunded to you.

We will not and cannot use the money deposited into the HLW for our own purposes.

1. Important information about HLW AccountBalances

Sometimes there may be a discrepancy between the account balance displaying on your HLW App and the amount of client money we hold on yourbehalf. It is likelythat this has occurred because of uncleared funds, software malfunction, or if we otherwise take action pursuant to the Terms and Conditions.

You can ask us for information about the moneywe are holding on your behalfat any time, and we will provide you with a statement within 5 business days or such longer period as we may agree to in writing with you.

Because we rely on financial institutions and third-party providers to process transactions, and to hold funds, there is a counterparty risk that you may lose some or all of your money if there is a deficiency in the account used by the relevant banking partner to support our Products.

1. Key Benefits

The HLW App provides you with a range of benefits. These include:

• HSP Offers: HLW customers will have access to rewards, discounts and promotions on purchases offeredby participating HSPs through the HLW App. To take advantage of a HSP offer, you must use the HLW App to make the purchase and you must comply with any terms and conditions of the offer made by the HSP. Terms and conditions may vary between HSPs.
• Multiple options to purchase HSP goods and services: The HLW App is a convenient way for you to save on healthcare related goods and service by using our Buy Now feature or our Layby feature. The Layby feature allows you to quickly and easily set up a payment plan to pay off the price of the goods or services you wish to purchase. The Buy Now featureallows you to purchase goods or servicesdirectly from the HSP.
• Convenience and control: The HLW App allowsyou to pay for goodsand services at the offices/rooms of the HSP. This gives you increased control over the timing of payments through our platform with fast and paperless transactions. Flexibility to deposit and withdraw funds when needed means deposits can be scheduled weekly, fortnightly, monthly or yearly and they can be paused or cancelled at any time.
• Easy to Budget: The Layby feature providesyou with an easy way to budgetfor the healthcare goods or services you know you need. By setting up a Layby plan and making regular payments into your HLW, you can budget for those upcoming healthcare expenses.
• Multiple Layby Plans: You can purchasemultiple goods and services on the HLW App by creating multiple Layby plans.
• Security: The HLW App is a secure location to set aside funds for your healthcare needs and help you manage your healthcare expenses over time.
• Keep track of balances: When healthcare expenses are payable, you know exactly that amount available for cover the expenses compared to health funds which may or may not require you to pay for any financial gap between the expense and the health care fund rebate.The HLW App helps you keep track of your progress when saving for your health care expenses
• Reduce financial stress: Knowing you have funds set aside for future expenses provides stability and reduces financial stress at the time healthcare expenses are required;
• It’s your money: The money in your HLW is always your money and can be returned to you at any time (compared with the way health insurance provides operateand the payment of premiums for extras cover).

1. Key Risks

There are some risks you shouldconsider:

• The Product may not be appropriate for your needs;
• You may incur a fee from your financial institution to transfer funds from your Nominated Bank Account into your HLW App;
• Generally, once processed, payments cannot be reversed, This includes in circumstances where you have provided us with payment instructions that are inaccurate or fraudulent. In these circumstances, you might lose funds that cannot be recovered;
• You are relying upon the abilityof financial institutions to fulfil theirobligations to you. As a result, there is a counterparty risk associated with the Products and Services.
• Moneys transferred in the HLW are not protected under the Financial ClaimsScheme or any government guarantee which means you may lose all or part of your funds in the event of insolvency.
• The HLW App might have periods of downtime duringwhich the Product will not be available. We will provide you with advance notice of any scheduled downtime, but unscheduled downtime may be out of our control;
• We are unable to determine whetherpayment or withdrawal instructions are accurate, authorised or fraudulent and you may be liable for unauthorised transactions performed using the HLW app and for some resulting losses. You are responsible for ensuring the security of all your payment instructions.
• Data provided to us in connection with your HLW App could be accessed by unauthorised third parties. While we have implemented security systems and processes, the security of data stored and transmitted through the internet cannot be guaranteed. It is importantthat you protect any passwords and or softwareyou use to access the Product.
• You will not be able to use the HLW App if the app has been downloaded on to a device that is not working or not connected to the internet. The funds transaction features in the Product rely on the abilityto debit amountsfrom and creditamounts to accounts issued by Australian banks or other financial institutions.
• Where you consent to us collecting and passing your personal information to providers, you should carefully check the provider’s privacy policy so you know what the provider will do with your personal information.

1. Our Fees

When you transfermoney to or from your HLW, and when you transfer money to a HSP,a fee will be applied.The fee will depend on the type of transaction. Our current fees are set out below.

All fees and charges are subject to change in accordance with ourTerms and Conditions. All payments will be made in Australian dollars unlessotherwise agreed. The times at which the fees and charges will or may be payable are set out in the table below and set out in the Terms & Conditions.

Example

To give you an exampleof how we will chargeyou, we have outlined an examplebelow. Layby Plan

Let’s say you want to buy a DentalCrown from ABC Dentistsfor $1500.00. You purchase the Dental Crown through the HLW App and setup a layby plan. You decide to pay $300 every Wednesday for 5 weeks.

On the next Wednesday, HLW App will automatically transfer $300 from your Nominated Bank Account and deposit it into your HLW and allocate that money to your “Dental Crown Layby Plan”. You willalso pay $300 x 1.75%+ $0.60 = $5.85 in additional to the transfer as a fee. Therefore, we will withdraw $305.85 from your Nominated Bank Account.

1. Referrals

Third parties may have a contractual arrangement with uswhereby they may be remunerated with a payment or other benefit for referring business to us.

1. Tax Implications

You should get your own independent tax advice in relation to the impact your use of our Products may have on your personal tax liability as we have not considered your individual circumstances or needs when issuing our Products.

1. Privacy

Your privacy is important to us. The information you provide to us and any other information provided by you in connection with our Products will primarily be used for providing you with our Products and Services and for complying with certain laws and regulations.

Our privacy policy is available on our website at www.healthlayby.com.au. It includes information such as how we collect, hold, use and disclose your personal information; your rights and choices regardingthe right to correct, amendor delete your information; and how you can make a complaint regarding privacy concerns. We will update our privacy policy from time to time.

1. Complaints and Disputes

Internal dispute resolution

We have in place an internal disputeresolution process to resolve any complaints you may have.

If you have a complaint about our Products or Services, please contact us at support@healthlayby.com.au. You can also to raise a concernor complaint through the HLW App.

We will acknowledge your complaint and aim to resolve your complaint in accordance with our regulatory obligations.

External dispute resolution

If you are dissatisfied with the outcome of your complaint, you can contact the Australian Financial Complaints Authority (AFCA). AFCA is an independent and free disputeresolution body.

AFCA’s detailsare:

Website: www.afca.org.au Email: info@afca.org.au Phone: 1800 931 678 (free call)

Mail: Australia FinancialComplaints Authority GPO Box 3 Melbourne, VIC 3001

1. Disclaimer

The Products and Services offered by Health Layby are intended for use by residents of Australia only. This document is provided on an as is basis and, to the fullest extent permitted by law, comes without any warranties, either express or implied. While we make every effort to ensure its accuracy, Health Layby does not guarantee that this document is free from errorsor omissions. We accept no responsibility for any errors or omissions, or any loss or damage resulting from the use or reliance on the information. We make no

assurances regarding the accuracy, completeness, reliability, or suitability of the information provided in this document, nor the outcomes of using this information.

1. Other related documents

Other documentswhich you shouldread are:

• Financial ServicesGuide (FSG): this document sets out the services which we will make available to you.
• Product Terms and Conditions: this document details the terms and conditions that all users may agree to beforedownloading the HealthLayby Wallet and accessing our services.
• Target MarketDetermination (TMD): this documentoutlines the customers our product is likely suitable.

Each of these documents are available on our website www.healthlayby.com.au.

1. Updates

The information in thisPDS is current as of the date of publication. If there are any updates or changes, we will issue a supplementary PDS (Supplementary PDS), which will be made available on our website at www.healthlayby.com.au.

1. Key Terms

AFSL means Australian Financial ServicesLicence.

Buy Now means the feature within the HLW App that allows you to immediately pay for a healthcare service from a HSP using saved funds in the HLW, the connected bank account or using Google Pay or Apple Pay.

HLW means the digitalaccount we have created for you in the HLW App.

HLW App means the HLW App describedin section 3.

HLW User Account means the account you create to access the services offeredby us through the HLW App (including the deposit of funds and the payments to HSPs).

HSP orHealth Service Providermeans a clinic,hospital or practitioner who has partnered with us and that accepts HLW payments.

Layby Plan means the featurewithin the HLW App that allows you payoff the price of goods and services of a HSP over time.

Nominated Bank Account means a bank account you have nominatedto transfer funds to or from your HLW, and which has been connected to your HLW using PayTo functionality; Products means the products issued by us under our AFSL and includes the HLW App; You or Your means an individual who has a HLW User Account.

We, Usor Our means Layby Pty Ltd A.C.N. 156 646 963.

Target Market Determination

1. About this document

When to use this target market determination

This target market determination (TMD) provides a description of the likely objectives, the

likely financial situation and the likely needs of customers in the target market seeking to use

the Health Layby Wallet App. It also provides a description of the key attributes of the Health

Layby Wallet App and an explanation as to why this product is likely to be consistent with the

likely objectives, financial situation and needs of a customer in the target market. This

document is not intended to provide financial advice.

Product to which this target market determination applies

This TMD applies to the “Health Layby Wallet App” product.

Date from which this target market determination is effective

8 July 2025

2. Target Market and Key Attributes

The information below summaries the class of customers within the target market for this

product based on the product’s key attributes and the likely objectives, financial situation and

needs that it has been signed to meet.

Customer objective and needs

The Health Layby Wallet App has been designed for use by Australian residents, over the

age of 18 years, and who:

• do not hold extras cover

• have a transactional bank account with allows then to setup a PayTo agreement with

Australian businesses

• may be looking for a facility which allows them to make purchases from healthcare

service providers either in full or by instalment

Financial situation

The Health Layby Wallet App is suitable for persons who have access to funds which can be

transferred to the Health Layby Wallet App and can be transferred on the dates and in the

amounts as set out in the terms of purchase (as determined by Healthcare Service

Providers). Customer must also be able to pay for any applicable fees charged by the Health

Layby.

Product description and key attributes

The Health Layby Wallet App is a non-cash payment facility with the following key attributes:

• the ability to transfer funds from an Australian Bank Account which allows PayTo

payment

• the ability to make purchases from HSPs

• pay any applicable fees

The product is only available to customers that meet our eligibility criteria.Appropriateness

Heath Layby considers the Health Layby Wallet App product (including its key attributes) as

suitable for the target market including the likely objectives, financial situation and needs of

consumers in the target market.

3. Eligibility criteria

To be eligible for the product, a customer must:

• be an Australian resident

• be at least 18 years of age

• hold an Australian transactional banking account solely in their name

Excluded class of customers

This product has not been designed for:

• Customers who are seeking to earn interest on stored value funds

• Customer seeking a bank account that is protected by the Financial Claims Scheme

• Customers seeking a credit facility (such as a loan) to purchase HSP goods and

services

4. How this product is to be distributed

Heath Layby applies the following conditions and restrictions to the distribution of the Health

Layby Wallet App product so that the product is distributed under the following conditions:

Condition 1

• Individuals meet the eligibility criteria;

• Individuals have the ability to pay for the product

• The product is available to customers within the target market

Conditions 2

A distributor must only market or promote the product if

• they operate within the healthcare industry

• they have been approved by Health Layby

Condition 3

A distributor must only engage in retail product distribution conduct through the HLW App or

any other issue approved communication channels. This may include distribution in offices

or rooms by way of sign, brochure and other marketing material available to the general

public at reception or in room.

All conditions are appropriate as the product has been designed for a specific customer.

5. Reviewing this target market determination

We have implemented the following monitoring program for the Health Layby Wallet App

product, which is designed to trigger a review of this TMD:

Where a review trigger has occurred, this TMD will be reviewed within 10 business days of

us becoming aware of the trigger.

Period Review At least every 2 years from the date which this Target Market

Determination is effective.

Review Triggers We will review this TMD if there is:

• A material changes to the design or distribution of the

product including related documentation;

• A significant dealing of the product to customers outside the

Target Market consistently occurs;

• A change to distribution conditions which means that

distribution is found to be inadequate;

• An external event occurs such as materially adverse media

coverage or regulatory engagement or change

• A significant increase in the number complaints made to the

Australian Financial Complaint Authority in relation to the use

of the product.

6. Reporting

Reporting Period

The reporting period for this determination is annually from the date which this Target Market

Determination is effective.

Reporting Information

A distributor that distributes our product must provide the following information in writing to

us within the time frames specified below:

• Complaint information – information about complaints received in relation to the

product during the reporting period. This must be provided as soon as practicable and

in any event within 10 business days after the end of each reporting period

• Distributor Feedback – information known to the distributor that suggest that this

determination may no longer be appropriate. This must be provided as soon as

practicable and in any event within 10 business days of becoming aware of the

significant dealing

• Significant Dealing – information about any significant dealing in the product that is

not consistent with the target market determination. This must be provided as soon as

practicable and in any event within 10 business days of becoming aware of the

significant dealing

• Information Request by the Issuer - This must be provided as soon as practicable.